PASSME Breakthrough 3 aims to reduce travel time, reduce passenger stress and improve comfort through the redesign of airport and aircraft interiors. These modifications are focused on different stages of a journey – Security, Boarding gate and aircraft. At present these stages are experienced as stressful and uncomfortable for passengers and associated with delays and increased travel times.
Waiting areas can be improved by more creative, passenger centred design. These environments will improve the comfort of those travelling if they integrate specific design solutions, such as curved shapes, natural material finishes and natural environment associations. Multimedia content has been found to have a positive effect on the passenger at the boarding gate. Important information about boarding procedures, such as documents to have ready for boarding, as well as tips and advice for passenger comfort while flying, will also feature. The combination of a specific interior design, called the Experience Lounge, together with video mapping with projections of landscapes and natural environment and information on boarding procedures and flight could potentially reduce the stress and improve boarding procedures. The lounge project is on the way and should be implemented at the end of 2017 and tested in the beginning of 2018.
The aim of the Security Area redesign is to reduce the stress and time associated with this stage of travelling. The introduction of two separate lanes, one for the passenger and one for an airport cart, in which passengers can store their luggage and personal items. The introduction of these two lanes could decrease waiting time and reduce stress in the unpacking areas. The cart includes tablet support in which different information on the security process can be shown to the passengers, which can also connect with WP2 PASSME personalized APP.
Bottle-necks which occur during boarding and de-boarding are often associated with time delays. The interior layout of aircrafts, particularly with aircraft seats, does not help the issue. The development of a specific seat concept, which can adjust to accommodate passengers comfortably, but which also allows the aisle width to be adjusted, could provide the solution. This concept has been tested with positive results, more specifically in a reduction on the de-boarding time. The concept is being further developed into a fully functional seat prototype to be presented by March 2018.
Through these suggested improvements and redesigns of the three areas, which are associated with delays, travel times can be reduced and passenger comfort and well-being increased.