“It's really crazy that when you arrive at the airport, you have to stand in a queue and wait for an hour,” said PASSME Scientific Coordinator Prof Sicco Santema in an exclusive interview with the national Dutch broadcast service, NOS (Nederlandse Omroep Stichting – Dutch Broadcast Foundation).
And in that statement, the Professor of Chain Management at TUDelft defined the logic behind this H2020 project.
Prof Santema pointed to the fact that we still have to go through several delays as airport passengers, despite the rapid uptake of digital technologies across services and public infrastructure in other sectors that optimise processes.
"In the past, you stood at the bank, waiting in line for someone behind a desk to collect money. Today, for most people the bank isn’t much more than a hole in the wall or an app," said Prof Santema.
An EU-funded science and research project, PASSME aims to bring the airport experience up to modern standards for passengers in the digital arena. It will do this through a new software app and personalised device, as well as new innovations in airport and aircraft interior design.
Professor Santema described how the digital economy gives the PASSME team and its partners more possibilities to play with:
"You can forecast passenger numbers for flights in advance and create a virtual queue. By giving people a timeslot, for example, a passenger will know the best time to be at the security check in terms of saving the most time."
New innovations in baggage transport are also becoming more widely available at airports, such as sending one’s suitcase separately to the travel destination before getting on a flight.
The next step, according to Professor Santema, is luggage-free airports:
"People do not realise it, but without having your airport luggage moved back and forth, we could reduce air travel time by one hour."
For the complete article on the NOS website (in Dutch), click here.
To visit the TUDelft website, click here.