Hello and welcome to the second PASSME Newsletter.
Since the last newsletter, we have enjoyed a very fruitful Community of Practice meeting. This was an online meeting which brought together aviation industry experts, to comment on PASSME breakthroughs and innovations in luggage, interiors, wearable technology and passenger forecasting, in order to reduce unwanted airport time by one hour, and to make the passenger experience more seamless and enjoyable. Expert input and feedback are vital to ensuring PASSME research meets industry needs.
In this issue, we are very happy to announce our next two PASSME Community of Practice meetings. We will meet on the 16th of March 2017, at the Passenger Terminal Expo in Amsterdam. Following that, we will meet at Future Travel Experience in Dublin on the 27th of June 2017. Both of these events will offer the opportunity of a face-to-face meeting, but you are of course welcome to join us online too! So please “save the date” for these upcoming PASSME Community of Practice meetings and we will have more details very soon.
This issue also features customised interiors, which is led by Alma Design, a Portuguese SME specialised in aircraft and airport interiors. Alma Design have completed two research reports, focusing on design specification and features for the airport terminal, as well as the aircraft, which will improve passenger flows, optimise use of space, and make the passenger experience more seamless and enjoyable. We also spoke to Sofia Kalakou, who is a Transport Planner with expertise in the Passenger Experience at the airport terminal. We asked Sofia for her views on the biggest changes and challenges regarding airport and aircraft interiors, as well as her opinion on how PASSME is contributing to meeting these challenges.
If you have any comments on the newsletter, or you wold like to join the PASSME Community of Practice, please email firstname.lastname@example.org
We hope that you enjoy this newsletter. Please stay in touch through the website www.passme.eu and follow the project’s Twitter account @PASSME_EU.
PASSME Scientific Coordinator
Key to PASSME’s success is ensuring that PASSME innovations and breakthroughs are relevant to industry. The PASSME Community of Practice (CoP) aims to ensure PASSME research is up-to-date and meets the needs of aviation stakeholders. PASSME recently held a CoP meeting to present PASSME developments and to receive feedback from experts in the aviation industry.
Aviation industry experts present at the CoP meeting represented airlines, airports, logistics, design, transport planning, tourism and ICT. PASSME partners presented their innovations and breakthroughs in passenger forecasting, luggage flow management, customised interiors and wearable technology. These innovations will combine to reduce unwanted airport time by 60 minutes and make the passenger experience more seamless and enjoyable.
Feedback focused on how passengers can be fully engaged and ‘incentivized’ to take full advantage of these breakthroughs when at the airport, as well as how passenger feedback can be measured in response to these new ideas. There were also interesting discussions on how these new ideas can be reconciled with the various security standards at different airports, particularly regarding luggage flow innovation, as well as the digital infrastructures of airports.
This kind of feedback is vital to the success of PASSME research as it ensures that the industry perspective is taken in to account. The PASSME CoP also aims to assess emerging trends, opportunities, innovations and developing needs that may affect project solutions.
These PASSME Community of Practice discussions will be face to face meetings with the option to join online too. The next PASSME CoP will meet on Thursday the 16th of March at the Passenger Terminal Expo in Amsterdam, and on Tuesday the 27th of June at Future Travel Experience in Dublin.
If you would like further information, or would like to join the CoP, please contact: email@example.com
Sofia Kalakou is a Transport Planner currently working on solutions for seamless door-to-door air travel. Sofia’s background is in Civil Engineering of complex transport systems, which led her to a Ph.D. analysing new technology and modelling of passenger behaviour.
In the past, Sofia’s work has focussed on the impact of better insights in to passenger behaviour on the design of airport terminals.
Increasing passenger expectations and requirements demand seamless and easy air travel. Through her work both in research and as a consultant, Sofia is currently focusing on the Passenger Experience at the airport terminal.
What is the biggest change in aircraft and airport interiors trends over the past decade?
In Sofia’s opinion, especially from the passenger perspective, some of the biggest recent changes in airport interiors have been driven by an increase in passenger numbers and the need for improved and faster processes, such as security and boarding.
Integration of technologies and connectivity in the airport terminal and in the aircraft will drive further changes in aircraft interiors and the passenger experience. The entire passenger experience should be smooth and seamless, and tech can contribute to this. This in turn can lead to more competitive air travel. Airports and airlines need to focus on making the air travel experience more seamless and less complex in order to compete with other modes of travel for short-haul trips.
What is the biggest challenge for aviation regarding airport and aircraft interiors?
The biggest challenge now and in the future, according to Sofia, is that passengers want fast and stress-free airports, and airports want satisfied passengers. The challenge is to make the passenger feel as if they are not disrupted, through seamless processes and experiences.
Industry is addressing this through the use of new technologies. Big data, sensing technology and wearable technology allows airport operators to know where passengers are and when. Tech allows them to respond accordingly and provide better and prompt services. Knowledge of passenger movement patterns allows better planned terminals and a better use of space.
However collaboration is required in order to maximise the usability of data. Passengers, airlines and airports need to agree on sharing and use of data, while use of data also depends on governments and aviation regulators.
What is the best innovation you have seen in airport and aircraft interiors?
Passenger connectivity remains Sofia’s top concern for a seamless passenger experience. On that note, she has seen plans for new screens on certain aircraft, with internet connectivity, interesting activities and entertainment, and a good sized screen. The screen also allows personalised travel information for passengers which helps to make the journey more seamless. This innovation provides a competitive advantage for the airline, and benefits passengers as well as connecting airports.
Sofia also gives the example of JFK Airport in New York as a seamless terminal interior layout. The circular layout after security check is simple and well integrated, and is very easy for passengers to use. Furthermore, boarding gates can be used as parallel areas for refreshments and shopping which represents a very efficient and flexible use of space.
Finally, what comments do you have on PASSME work to reduce airport travel time by 60 minutes, especially in relation to customised interiors?
PASSME is developing new concepts and processes that are more passenger friendly and will allow smoother journeys. The integration of new technology, space and interaction of passengers with airports is very important to improving the passenger experience and reducing air travel time. It will be interesting to see how it can eventually transform the airport layout and bring us closer to more functional terminals.
However it is important to take account of the possibility to compromise comfort with space. Passengers are concerned with moving fast. Space configuration that allows faster process will be very important to facilitate faster passage for passengers.
According to Sofia, the aircraft of the future will offer a more personalised passenger experience, including increased choice, flexibility in the use of space, and relevant information on interactive aircraft screens.
PASSME is about rethinking the airport experience, exploring how key operational functions, products and interior environments can be designed differently to enhance the passenger experience and reduce stress for passengers, airports and airlines.
PASSME partner Almadesign is leading work on customised interiors. Their objective is to design customised airport and aircraft interiors which, combined with other PASSME innovations, will reduce unwanted airport time by 60 minutes. Their most recent designs are based on their research on flashpoints of passenger stress in the airport terminal.
Alma, along with PASSME partners from KLM, Hamburg Airport and Schiphol Airport, carried out extensive research though observation and interviews at Hamburg and Schiphol Airports in 2015.
They identified check-in, security and boarding as the main “touchpoints” that cause passenger stress and delays, and outlined design innovations that could be integrated in to these services in order to enhance the experience and reduce delays.
As part of this research, they also identified trends in check-in, security and boarding that will have an impact on the future of airport interiors.
Following the identification of these touchpoints, Almadesign made some recommendations on design guidelines to enhance the passenger experience and optimise flows at these critical points.
For each area – Check-in, Security, and Boarding – the different products were modelled considering function, dimensions and possible materials and production strategies.
The following pages illustrate some of the results of this phase. The images are considered as “low fidelity prototypes”, suitable for discussion between specialists to access their validity.
PASSME CoP Meetings
Amsterdam, The Netherlands
16 March 2017, &
27 June 2017
Amsterdam, The Netherlands
14 - 16 March 2017
(Final dates and further info TBC)
26 - 27 June 2017