What is your background and what qualifications and experience do you bring to PASSME?
I’m a Mechanical Engineer from IST (TU Lisbon), I‘ve a Masters in Transportation Design (SPD, Milan) and a PhD in Design Process Management (School of Architecture, TU Lisbon).
In 1997 I started Almadesign, a design consultancy that develops design solutions for Transport, Product and Interiors. Besides the company's management, I am also a teacher at the Faculty of Architecture and Design (TU Lisbon) where I manage the Masters in Product Design.
Almadesign is actively engaged in the promotion of cooperation networks and I’m a co-founder of working groups such as PEMAS (Portuguese Association for Aeronautic Industry) and PFP (Portuguese Railway Platform). I’ve been engaged in fostering several collaborative R&D projects for the transport industry covering aviation, automotive and railway (projects such as LIFE, DESAIR, NEWFACE, IBUS, ISEAT, E.TOILET and INTRAIN). These projects bring together industrial companies and STCN institutions to develop integrated and innovative product solutions, promoting the creation and development of competencies.
What do you uniquely bring to PASSME?
I think Almadesign can bring skills and knowledge in R&D projects to different areas of PASSME research. We create new products with the involvement of companies from different sectors – automotive, railway, aeronautic – using “cross pollination” processes, relying on collective strategies for dissemination and approaches to OEMs using a design process based on a holistic, user-centered approach. This is a very relevant strategy for PASSME as our research must be passenger-centric- after all, our aim is to improve the passenger experience.
What do you find most exciting about the PASSME project?
Regarding the network of companies in the PASSME consortium, it’s very exciting to be able to work with experts from different countries and to interact with everyone based on a common goal. It’s a huge challenge to improve the passenger experience and to reduce waiting times and stress in a system as complex as an airport.
What is your best airport experience?
I think airports in Europe have been making a huge effort to provide better services to the passenger. But in times of growing security concerns, my favourite surprise was the recently implemented security areas in Schiphol airport: the new counter layout ensures more humanised and efficient areas, better and faster flow, a well illuminated space and friendly equipment. It takes some courage and expertise to put the passenger experience in the centre of the security process, particularly when the present security mind set is so difficult to overcome. In my opinion, security areas are still the biggest bottleneck in terms of time and comfort for airport users.
What is your favourite airport in the world and why?
I don’t have a single favourite airport since my perception of each airport changes depending on the purpose of my journey. I appreciate the aesthetics of the new Barajas terminal interiors in Madrid, Bilbao’s exterior architecture, the way-finding system in the Köln-Bonn airport, the natural sounds and themes at Schiphol resting areas and the views of the city when landing in Santos Dumont (Rio de Janeiro).
What is your favourite destination?
Sunny, relaxed Rio de Janeiro, Brasil.
If you could change one thing about the airport, what would it be?
Reduce the time spent in the security area and improve the service experience at the same time.
What three items do you need to bring with you when you travel?
Besides my luggage and passport: my mobile phone, laptop and headphones.