This project has received funding from the European Union’s Horizon 2020 research and innovation programme under grant agreement No. 636308.

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Making air travel as stress-free as possible for passengers in the EU is one of PASSME’s main aims, and it requires a multidisciplinary team in order to cover all the elements required to make it happen.

Passengers at an airportThe Human Factors Research Group (HFRG) in the University of Nottingham (UNOTT) is a PASSME partner. The HFRG is a multidisciplinary team which studies characteristics, capabilities, performance and interactions of people individually and in teams within a socio-technical context. They are involved in a diverse range of projects looking at Human Factors within Industry, Transport, Digital Humanities, Computer Science, Education and Health. Genovefa Kefalidou and Neil de Joux work on the PASSME project in UNOTT’s HFRG. Genovefa began her studies in Computer Science and Systems Engineering, and followed her interest in Human-Computer Interaction to get a PhD in Psychology. Neil started his studies in Psychology, going on to pursue an MSc in Industrial and Organisational Psychology, and has recently completed a PhD in Applied Psychology.

UNOTT’s HFRG leads Work Package 7 (WP7) of PASSME which focuses on the evaluation and validation of PASSME outcomes. Amongst their other involvement in all the core PASSME Work Packages (WP1-WP5), their current work is mainly within WP2, working closely with WP2 leader ICCS, which is currently researching the most suitable devices and biometric markers for the PASSME wearable device.

In order to define which parts of a passenger air journey are most stressful for passengers, the UNOTT team (and in strong collaboration with WP2 partners (i.e. ICCS)) will need to identify baseline metrics they can work from, i.e. determining what is a common heart-rate for passengers across different genders and different age groups. UNOTT is currently carrying out research to try to identify this using a number of different wearable tech devices.

Once the baseline metrics have been established, UNOTT and ICCS will then work to collect data on what events are the most likely to stress a passenger during an air journey. These metrics will need to take account of different factors such as purpose of travel, level of travelling experience, travel companions (children/elderly people) and so on.

WP2 will collect this data through a variety of means, including wearable devices. They will also gather data from sources such as passenger surveys, and a mobile diary App.

UNOTT’s HFRG is presenting a PASSME paper entitled “Passengers' Requirements for developing a Passenger-Centred Infrastructure to Enhance Travel Experiences at Airports” at the Ergonomics and Human Factors 2016 Conference (, which will be held in Northamptonshire, UK from 19 - 21 April 2016. Furthermore, UNOTT’s HFRG will submit a paper on identifying physiological markers of stress during the airport experience to the Human Factors in Complex Systems conference taking place later this year. They will also submit a workshop proposal to the Mobile Human Computer Interaction (Mobile HCI) conference on the evaluation of user experiences at airports.




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