PASSME’s aims are to reduce passenger stress and unwanted airport time. Luggage can be a stressful part of a passenger’s air journey. Whether it is anxiety about the weight of your check-in luggage, worrying if there will be space in the overhead cabins for carry-on luggage, or concerns about carrying airport shopping articles through the airport, luggage can add a layer of stress to a passenger’s journey.
Richard Ottens works for KLM, and is leader of Work Package 3 (WP3) in the PASSME consortium. WP3 is leading PASSME’s work on developing the O2D (Origin 2 Destination) luggage system. Other WP3 partners are TU Delft, The University of Nottingham, DLR, Hamburg Airport, Almadesign, and Carr Communications. Richard explained the work currently underway to address the luggage issue for PASSME.
The objective of the PASSME passenger-based O2D luggage system is:
- to minimise the effects of baggage on passengers’ journey time. This should save passengers about 30 minutes, representing 50% of the overall PASSME goal of reducing journey time by 60 minutes.
- to ensure the improvement of the passenger experience by increasing ease of passage through the airport and reducing annoyances caused by baggage.
WP3’s first task in developing the passenger-based O2D system is to describe and define the current state of baggage in Schiphol Amsterdam airport, taking account of passenger check-in luggage, carry-on luggage and airport shopping.
Hand luggage represents a major problem both for airlines and passengers. According to Richard, in general (small sized) aircraft operating in the EU have insufficient luggage bin capacity for the cabin baggage that an airline allows in its luggage policy. KLM currently has a working group on hand luggage, working to identify peak times and flights for hand luggage, and working proactively to store this hand luggage in the hold. An advantage of this method is that it reduces flight delays.
Carrying and stowing airport shopping can also be stressful both for airlines and passengers – for airlines the quantity of tax free articles is basically unpredictable. Anxiety exists for passengers whether or not the purchased articles are safely stored in the luggage bin or underneath a passenger seat. So WP3 will work to identify particular problems that arise with airport shopping. Once these problems have been identified, WP3 hopes that this will help to reduce anxiety, and improve the overall airport and flight experience. For this, PASSME partners Hamburg Airport and Schiphol Airport will be vital to sourcing this information.
When the current state of all three passenger luggage types has been established, PASSME WP3 intends to design and test efficient and customer-friendly solutions to further improve the overall handling process of, and passenger experience of, all luggage types.