This project has received funding from the European Union’s Horizon 2020 research and innovation programme under grant agreement No. 636308.

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PASSME Knowledge Base Twitter graphic 2 3.2.17

Reflecting on her optimum working patterns, Assistant Professor Christine de Lille from PASSME partner organisation TUDelft shared a recent post from Irene Ng, Director of the International Institute of Product and Service Innovation at University of Warwick.

Two working methods are described by Professor Ng to manage the research and subsequent design of complex service systems – “reflecting” and “shaping”, for tasks such as flying-hours databases for Tornado jets and for public services such as community services provided by city councils.

Professor Ng defines the “reflecting” aspect of her work as collecting and analysing data to create insights, while the “shaping” aspect is about designing and innovating a system, hands-on, similar to a scientist or engineer.

Christine defines this pattern of work as her main approach to contributing to the PASSME project and Dutch airline KLM.

For the complete blog post, click here.

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