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International Air Transport Association 'IATA' announces results of 2016 Global Passenger Survey (GPS)

 Airport Security

Better baggage services and standardised security procedures are some of the key areas of airline passenger demand according to last week’s results from the Global Passenger Survey from IATA, the International Air Transport Association.

Representing responses from 6, 920 passengers, trends identified from the results point towards many opportunities for technology to play a more pronounced role in the passenger experience, in areas such as:

  • Self-service options – the 2016 percentage in checking-in online & using mobile boarding passes instead of printed passes increased from 69% in 2015 to 71%
  • A more digitised baggage service – 61% of passengers expressed interest in bag-tracking their luggage throughout their journey

Technology & innovation can also play a greater part in standardising procedures and making them more seamless, as the survey results revealed passengers’ main “pain points” as airport security and border control processes, due to:

  • Wide variation in security screening procedures between different airports
  • Intrusiveness of having to remove personal items
  • Multiple security & border control checks- most passengers only want to pass through airport security once

 

For more information on IATA's Global Passenger Survey 2016 Results, click here

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