This project has received funding from the European Union’s Horizon 2020 research and innovation programme under grant agreement No. 636308.


Project News

Professor Peter Vink of Industrial Design discusses PASSME with TU Delft TV

October 31, 2017
TU Delft TV has produced a video interview with Professor Peter Vink of Industrial Design on the research work of the PASSME project.
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PASSME at Future Travel Experience Europe 2017 in Dublin

August 31, 2017
On Tuesday 27th of June, aviation and travel industry leaders at the Future Travel Experience (FTE) in Dublin heard how experts in the EU-funded PASSME research project are working to reduce passengers’ door-to-door travel times within the EU by 60 minutes…
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Professor Sicco Santema talks PASSME with Eva Jinek

August 22, 2017
On Thursday, 6th of July, our project coordinator Professor Sicco Santema from TU Delft showcased the breakthroughs of the PASSME project on the ‘Jinek’ programme - a talk show hosted by Dutch television personality, Eva Jinek, which enjoys an audience of…
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Katinka Bergema & Suzanne Hiemstra talk about their work with the PASSME fuselage

Dutch media covers Fuselage experiments of the TUD team for PASSME

August 21, 2017
Earlier this summer, PASSME partners at the Delft University of Technology in the Netherlands have been sharing their research findings for the PASSME project with Dutch media. This included a news feature and interview on Dutch current affairs programme Een…
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The PASSME Passenger Survey - Share your views with us!

July 12, 2017
Here at the PASSME project, we work to put you, the passenger, at the centre of our goals. This Horizon 2020 EU-funded project looks at how we can enhance passenger experience at airports and how to provide a seamless journey. With that in mind we have…
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PASSME - Newsletter 3

May 15, 2017
Hello and welcome to the third PASSME Newsletter. In this issue we explore the PASSME personalised device and app. ICCS, with TUD, UNOTT and NLR, are leading research on the fourth PASSME breakthrough: a personalised device and smartphone application that…
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PASSME Coordinator Sicco Santema talks to NOS.NL

May 05, 2017
“It's really crazy that when you arrive at the airport, you have to stand in a queue and wait for an hour,” said PASSME Scientific Coordinator Prof Sicco Santema in an exclusive interview with the national Dutch broadcast service, NOS (Nederlandse Omroep…
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PASSME: ‘Baggage as a Service’

April 27, 2017
During the Passenger Terminal Expo in Amsterdam last month, PASSME partner Katinka Bergema of TUDelft and Ad Rutten, owner of Ocean Management Solutions presented passenger baggage as a service. PASSME stands for ‘Personalised Airport Systems for Seamless…
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PASSME meets international design agency, Mijksenaar

April 27, 2017
During the Passenger Terminal Expo in Amsterdam, March 2017, PASSME partner Christine De Lille, Assistant Professor of user-centred design of business at TUDelft met with the team at Mijksenaar design agency in their Amsterdam office. Mijksenaar are…
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'Designing for Future Travel Experiences' - PASSME takes centre-stage at TUDelft's Conference

February 09, 2017
How do you imagine the future of airplane travel to be? How can your standard airplane travel experience, sometimes involving delays, overcrowding and typically drab surroundings, be drastically improved? How can it be more tailored to fit your specific needs…
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PASSME Community of Practice Meeting

January 26, 2017
Following the PASSME CoP meeting last November at the University of Nottingham in Nottingham, England, PASSME partners will be gathering once again for next Community of Practice meeting, taking place on Thursday, 16 March at the RAI Conference Centre in…
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EuroVR Conf 2016 Logo

VR/AR and mobile technologies in airports to enhance passenger experience

January 06, 2017
PASSME partners ran a special session centred on Virtual Reality technology opportunities for passengers “Exploring VR/AR and mobile technologies in airports to enhance passenger experience” at the recent Euro-VR conference, in Athens, Greece. Organized and…
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PASSME - Newsletter 2

December 21, 2016
Hello and welcome to the second PASSME Newsletter. Since the last newsletter, we have enjoyed a very fruitful Community of Practice meeting. This was an online meeting which brought together aviation industry experts, to comment on PASSME breakthroughs and…
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SHVM reveiving HF ergonomics award Nov 2016

PASSME partner Suzanne Hiemstra awarded Dutch Ergonomics Prize

December 05, 2016
Last month, PASSME partner and TUDelft PHD researcher Suzanne Hiemstra van Mastright was awarded a dissertation prize from the reputable Human Factors Netherlands organisation (HFN). Suzanne received the award during the Human Factors Netherlands congress on…
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PASSME Breakthroughs pic

PASSME CoP Meeting Report

November 30, 2016
The PASSME Community of Practice (CoP) aims to ensure PASSME research is up-to-date and meets the needs of aviation stakeholders. This is achieved through engagement with industry experts in order to receive their input, feedback and insights on PASSME…
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PASSME Doodle DDW 2016

PASSME Project presented at Dutch Design Week 2016

November 18, 2016
Professor of Business Marketing at TU Delft and PASSME Scientific Coordinator Sicco Santema presented the PASSME project at Dutch Design Week (DDW) which took place in Eindhoven in the Netherlands from the 21st to the 29th of October 2016. DDW is the biggest…
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Real-Time Research in Passenger Boarding Patterns

November 18, 2016
The fuselage of a BOEING 737-500 will be the site of intense PASSME research in to passenger boarding patterns, and trials on how to make the passenger boarding process more efficient. Professor Peter Vink of PASSME partner TUD said “We are going to conduct…
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PASSME and the future of Multimodal Travel

October 28, 2016
Rebecca Price, a researcher with TU Delft recently presented PASSME at the EU Travel Conference- The Future of Multimodal Travel. It was a single day conference bringing together an array of start-ups, universities, established industry players and IT…
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People at a conference

Digital Technology in Improving the Passenger Experience

October 19, 2016
PASSME aims to improve the passenger air travel experience, and reduce door-to-door air travel time in Europe by up to one hour. Digital technology is playing a major role in achieving these aims through the development of a Passenger Forecasting System, and…
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People at a meeting PASSME CoP

PASSME invites industry input to project results

October 19, 2016
PASSME aims to ensure that its results are relevant and of use to its target end-users in the aviation industry. We are therefore launching a Community of Practice (CoP) in order to share project results, and invite input and feedback from industry experts,…
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PASSME - Newsletter 1

September 27, 2016
to the first issue of the PASSME newsletter. PASSME is a Horizon 2020 funded project aiming to reduce door-to-door air travel time in the EU by 60 minutes, while improving the airport experience for all. This first issue will focus on one of the biggest…
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PASSME Partner Profile: Dr Christine de Lille

September 02, 2016
1) What is your background and what qualifications and experience do you bring to PASSME?I am a designer, researcher and an entrepreneur. This combination and my focus on passenger experience in my research, enables me to make a difference in an industry…
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Partner Profile: Giannis Karaseitanidis, The Institute of Communications and Computer Systems

July 18, 2016
What is your background and what qualifications and experience do you bring to PASSME?I completed a PhD on tracking and interaction concepts. Today, I work as an Electrical and Computer Engineer. I am the technical manager of the I-SENSE group and have…
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Improving the Tax-Free Baggage Experience

July 08, 2016
Saba Rakhshandehroo is working with KLM and Schiphol Airport as part of her Master’s research in Strategic Product Design with TU Delft. Her project is focussing on tax-free article baggage and how to improve its management for passengers, airlines and…
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PASSME Partner Profile: Dr Rui Marcelino, Almadesign

June 14, 2016
What is your background and what qualifications and experience do you bring to PASSME?I’m a Mechanical Engineer from IST (TU Lisbon), I‘ve a Masters in Transportation Design (SPD, Milan) and a PhD in Design Process Management (School of Architecture, TU…
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PASSME at Future Travel Experience Europe

May 16, 2016
Future Travel Experience Europe took place in Amsterdam between the 25-26th April 2016. TU Delft staff and students represented the PASSME project at an Innovation Showcase stand. Videos and design prototypes developed by the University's students were on…
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Smartwatches and Measuring Physiological Stress Levels

May 04, 2016
Dr Genovefa Kefalidou and Dr Neil de Joux of the University of Nottingham are working hard at testing different smartwatch’s usability and accuracy. The technology will then be used to measure passenger’s stress levels at various stages in their travel…
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Investigating Passengers Attitudes to Luggage

April 21, 2016
One of the key objectives of PASSME is to design a seamless luggage flow system for airline customers. The project’s two central objectives around luggage are the following: to avoid negative emotions towards all luggage related processes; and secondly, to…
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Partner Profile: Dr Katinka Bergema, Delft University of Technology

April 11, 2016
Our partners come from very diverse backgrounds and they all bring their own unique skills to the project. Dr Katinka Bergema is a postdoctoral researcher with Delft University of Technology. Find out more about her background, her airport pet hates and her…
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TU Delft Student’s Designs to be Tested in Schiphol Airport

March 30, 2016
TU Delft has a team of 30 students who have been working on one of PASSME’s key objectives- to improve the passenger experience. In a series of research projects funded by both PASSME and Sustainable Work Environments, TU Delft students investigated how to…
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Using Smartwatches to Capture Passenger Behaviour and Physiology

March 22, 2016
What is the most efficient and effective way to assess the stress levels experienced by passengers in the airport? Our partners, the Institute of Computer and Communication Systems and the University of Nottingham, are working hard to answer this very…
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Passengers in an airport

Partner Profile: Richard Ottens, KLM

March 11, 2016
Richard Ottens began his academic journey by studying Material Science at the TU Delft. This subject investigates how certain materials, from glass to steal, develop specific characteristics following the application of treatments. He studied this for six…
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Passenger Luggage Management Updates

Mar 01, 2016
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Sicco Santema, Professor of Marketing and Supply Management, at the Delft University of…

PASSME's multidisciplinary approach to stress-free air travel

Feb 18, 2016
Making air travel as stress-free as possible for passengers in the EU is one of PASSME’s…

The research behind PASSME Passenger Demand Forecasting System

Feb 09, 2016
PASSME's aim to reduce air travel time in the EU by 60 minutes depends to a large extent…

Technology’s role in improving the Passenger Experience

Jan 08, 2016
Wearable tech
PASSME’s main goal is to reduce air travel time for passengers in the EU by 60 minutes.…


Related News

PASSME Apex Mag Infographic 1 3.2.17 2

Excellent is in the Details: Honing in on Holistic Aircraft Cabin Design

February 02, 2017
Writing in APEX Experience magazine, Marisa Garcia interviewed Luke Hawes, director of design firm PriestmanGoode. Luke gives his perspective on expanding the holistic approach to aircraft interior design to improve the passenger experience. He emphasizes…
> Read more
PASSME Knowledge Base Twitter graphic 2 3.2.17

The knowledge base for designing for complex systems

February 02, 2017
Reflecting on her optimum working patterns, Assistant Professor Christine de Lille from PASSME partner organisation TUDelft shared a recent post from Irene Ng, Director of the International Institute of Product and Service Innovation at University of Warwick.…
> Read more

PASSME Project Featured in EASN January Newsletter

January 18, 2017
The PASSME project was recently featured in the January newsletter for the EASN, the European Aeronautics Science Network, a unique European platform supporting the research of European Aeronautics Universities. The project's community of practice meeting…
> Read more
Airport Security

IATA Release Global Passenger Survey 2016 Results

October 28, 2016
International Air Transport Association 'IATA' announces results of 2016 Global Passenger Survey (GPS) Better baggage services and standardised security procedures are some of the key areas of airline passenger demand according to last week’s results from the…
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iTEC system developed by Indra enters full operational service at Prestwick Air Control Centre in Scotland

August 05, 2016
This article, written by CANSO (Civil Air Navigation Services Organisation),, discusses the implementation of the iTEC system in the UK.…
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An end to flight delays in high winds? Technology that separates landing aircraft by time instead of distance cuts hold ups by 60%

May 31, 2016
A new technology which reduces flight delays due to high winds is being trialled in three British airports. The traffic management technology uses time-based separation allowing three additional aircrafts to land during days with high headwinds. This…
> Read more

Robot bag drop being trialled at Geneva Airport’s T1

May 24, 2016
Our researchers are working hard to develop ways to improve the relationship between passengers and their baggage- both check-in, carry-on and duty free items. This robot bag drop which is being trialled in Geneva Airport may be one way to improve this…
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Meeting the expectations of today’s connected passengers: On-demand, real-time, end-to-end

May 06, 2016
This article written by Raymond Kollau for talks about the challenges airports and airlines face in improving the 'connected passenger' experience. The innovations which the article outlines were presented at this year's Passenger Experience…
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The Airports Council International (ACI) have announced the 16 busiest airports in the world!

April 06, 2016
As one of PASSME's aims is improve the passenger experience despite the busy airport environment, we found this report on the busiest airports in the world by the Airports Council International very interesting. This article by Business Insider UK summarises…
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Woman texting on mobile phone

Airport apps could become a thing of the past

January 21, 2016
Ryan Ghee of Future Travel Experience examines the hurdles both airports and airlines must overcome to encourage passengers to avail of their individual travel apps.
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Airport Scene

Passenger Terminal Conference 2016

January 13, 2016
With over 4,500 industry and academic attendees at last year’s conference, Passenger Terminal Conference 2016 is a date for any aviation enthusiasts diary.
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People in Airport

5 technology trends that all airlines and airports should be prepared for in 2016

January 08, 2016
Ryan Ghee of Future Travel Experience looks at the hottest technology trends in the aviation industry for the coming year.
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European Commission adopts new Aviation Strategy

December 09, 2015
The European Commission has adopted a new Aviation Strategy, a milestone initiative to boost Europe's economy, strengthen its industrial base and contribute to EU global leadership.
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China arrives in 'big jet club' with homegrown passenger plane

November 02, 2015
China revealed its first domestically built C919, according to The Guardian. The aircraft was assembled Shanghai, and aims to rival Boeing 737 and Airbus A320.
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Airports go mobile to improve operations

November 01, 2015
USA Today reports that Dallas Fort Worth International Airport, the fourth busiest in the world, has introduced over 40 apps during the last two years.
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Airports meet Bulc to discuss EU Aviation Package

October 15, 2015
Airports Council International (ACI) recently met the European Commissioner for Transport, Violeta Bulc ahead of the Aviation Package, which aims to boost the competitiveness of the aviation sector and optimise its role as an enabler of economic growth and…
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The Schiphol Security Experience – a new benchmark for airport security

June 23, 2015
PASSME partners Amsterdam Airport Schiphol and KML are key stakeholders in the centralisation of security checks at Schiphol Airport.
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