This project has received funding from the European Union’s Horizon 2020 research and innovation programme under grant agreement No. 636308.

PASSME in the media

Project to Deliver Real Time Saving for Passengers

woman texting smallJuly 1 2015: European experts in the fields of aviation, transport, academia, design and communications will work together to reduce passenger waiting times by 1 hour, through one of the EU’s newest projects’- PASSME. This project is a Horizon 2020 project which has just been funded by the EU and will run for three years.

The global market forecast 2013 – 2032 of Airbus anticipates that air traffic will grow at 4.7% annually resulting in an increase in the number of air passengers passing through airports. Consequently there is a need for new innovative solutions which will increase the comfort and speed of air travel for all passengers. Stakeholders including airlines and airports will also benefit from the application of the project results.

PASSME innovations aim to reduce the passenger travel and navigation time from the entrance of the airport of departure to leaving the arrival airport by 60 minutes. This will be achieved by integrating information between all stakeholders and transforming airport and aircraft operations and interiors to make the passenger journey times more comfortable and seamless.

Speaking about the launch of this important project, PASSME Project Coordinator, Prof Sicco C. Santema said:

“I am honored to have this unique opportunity to coordinate such a challenging project with a group of leading experts from around Europe. This project is primarily passenger and consumer centric, focused on improving the passenger experience. We hope to achieve results that will improve the passenger journey for all EU citizens by cutting out unwanted travel time in airports.”

  • The overall ambition of the PASSME project is to achieve the following high level targets:
  • Faster luggage drop off and collection (30 minutes)
  • Reducing queues at key touch points through forecasting and capacity adaptations (10 minutes)
  • Smart boarding systems
  • Reducing buffers due to increased predictability (10 minutes)
  • Provide passengers with continuous access to timely information in order to forecast demand
  • Improve the quality of experience for at least 70% of passengers throughout the door to door experience.

At the end of this project which is due to end in June 2018, PASSME will hope to have achieved the following breakthroughs:

  • A real time passenger centric system for managing passenger flows
  • A passenger independent system for managing luggage flows
  • Radically re-designed passenger centric airport and airplane processes and facilities
  • A personalised device and smartphone application

“I look forward to testing the systems, models and personalized PASSME smart phone app when they are brought to technology readiness level by the project partners. The project partners will consider end-users and critically assess the end product which will seek to significantly improve the passenger journey in airports by reducing it by 60 minutes”, continued Prof Sicco C. Santema.

A Community of Practitioners (CoP) will also be established, including stakeholders and end-users (from different domains) including airports and airlines. This will give stakeholders the opportunity to give feedback on the development of the PASSME system that will benefit passengers and airports (by reducing bottle necks). The project duration will be 36 months, and received €4.9M funding.

For further information on PASSME, visit the project’s website which will be live from the 20th July.

For media queries please contact:
Coordinator: Prof Sicco C. Santema
Phone: +31 (0)15 2783068

Dissemination and Exploitation Manager:
Orlaith Mc Carthy, Carr Communications
Phone: 00353 98 7957239


PASSME aims to deliver industry-driven, passenger-centric novel solutions for passengers, airports and airlines to address the anticipated increase in demand for commercial flights in Europe by 2050. The principle goal of the project is to reduce travel time between European airports by at least 60 minutes. This will be achieved by integrating information between all stakeholders and transforming airport, aircraft operations and interiors to make the passenger journey time efficient, seamless and robust. PASSME will develop a passenger forecast system to manage airport flow, optimise luggage drop-off and collection and provide touchpoints throughout the airport to engage with passengers. The project will develop a smartphone application which will provide passengers with real-time information about their airport experience. The innovative technologies will be piloted in Hamburg Airport, Germany and Schiphol Airport, the Netherlands. 12 European partners form the consortium for PASSME (see organisations listed below).

PASSME received funding from the European Union’s Horizon 2020 research and innovation programme [Euratom research and training programme 2014-2018] under grant agreement number 636308. A total of €4.6 million has been allocated to progress this research project.

PASSME Project Partners

  • Technische Universiteit Delft
  • The University of Nottingham
  • Optimares spa
  • National Aerospace Laboratory (NLR)
  • Koninklijke Luchtvaart Maatschappij (KLM, Royal Dutch Airlines)
  • Schiphol Nederland B.V (Amsterdam Airport Schiphol)
  • German Aerospace Center (DLR)
  • Hamburg Airport (HAM)
  • Technische Universität Hamburg-Harburg (TUHH)
  • Alma Design
  • Carr Communications International Communications Consultants
  • Institute of Communication and Computer System (ICCS)




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