This project has received funding from the European Union’s Horizon 2020 research and innovation programme under grant agreement No. 636308.


CCA is the leading authority on customer contact strategies & operations. The 2017 annual convention will feature the CCA Excellence Awards, where teams and individuals who have achieved extraordinary success or shown extraordinary leadership, passion and commitment, are recognised through the Excellence Awards programme.

There are four categories for the awards: the Innovation Awards, covering innovation in processes and technologies, Best Customer Experience Award which recognizes corporate achievement, the Inspire Awards recognize indivuals who excel and the Leadership Awards who are nominated from within CCA community.


Where: Glasgow Hilton, Glasgow, UK

When: 15 - 16 November




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