This project has received funding from the European Union’s Horizon 2020 research and innovation programme under grant agreement No. 636308.


PASSME aims to reduce door-to-door air travel time in the EU by 60 minutes and make the airport experience less stressful and more enjoyable for passengers and the aviation industry. Funded by the EU’s Horizon 2020 Research and Innovation programme, PASSME brings together experts in aviation, transport, research, design, technology and communications. PASSME is focusing on four breakthroughs to meet the overall objectives.

Breakthrough 1 is a real-time passenger-centric system for managing passenger flows. The system uses input from sensors around the airport as well as from personalised devices (see Breakthrough 4), to provide predictive analytics on passenger flows up to 20 minutes ahead of real time. In that way, the airport can adapt capacity at security and border control, and airline services can adapt at boarding based on passenger demand.

Breakthrough 2 is a passenger independent system for managing luggage flows. The luggage system reduces passenger time in the airport by at least 30 minutes and increases the control passengers have over their luggage. Three distinct flows of luggage are improved: check-in luggage, carry-on luggage and airport / airline shopping. Each of these flows have their own dynamics and breakthrough solutions (e.g. goods bought before the flight delivered to destination / home, reducing luggage space and weight). The personal device (see Breakthrough 4) enables the passenger to control and follow their luggage.

Breakthrough 3 focuses on redesigned passenger-centric airport and airplane interiors. PASSME customised interiors improve passenger flows, optimise use of space, and make the passenger experience more seamless and enjoyable. They are fully integrated with the PASSME personalised device, app and forecasting system. The designs are focused on: airport security check; aircraft boarding, and; designs to improve the ambiance of airport and aircraft interiors. The first two areas were identified as two of the biggest passenger bottlenecks, and improved aircraft boarding designs can increase the speed of embarking and disembarking by 50%.

Breakthrough 4 is a personalised device and smartphone application that will provide passengers with personalised information in order to make their journey more seamless and less stressful. The PASSME personalised device and smartphone app will measure physiological state, stress indicators and will give feedback to the passenger. The smartphone app will provide predictive, contextual and personalised feedback that increases trust, decreases stress and guides the passenger door-to-door. The smartphone application will integrate with Breakthrough 1 to support efficient and effective options to passengers to enhance their travel experience within the airport and speed up their travel processes. The personalised device and app will allow information to be exchanged between the airport and the passenger, allowing them to make informed decisions.

Visit our Results to Date page to find out how our research is progressing.

Or if you would like to share your airport experiences, email us at

We would love to hear how we can improve air travel for passengers like you.

The call for abstracts and proposals for tutorial sessions is now open. We invite scientists, policy makers, and infrastructure professionals to share your latest knowledge on infrastructure resilience through the International Conference on Infrastructure Resilience 2018.

Call for Abstracts

We invite authors to submit their abstracts of original research on the suggested topics below. In about 300 words, the abstract should include:

  1. statement of the problem
  2. the goals of the contribution and the issues discussed
  3. the scientific approach (theoretical, experimental, simulation)
  4. the main findings
  5. the implications of the findings including future work

Suggested topics:

1) Understanding resilience of engineered systems

  • interdependency analysis (known, hidden)
  • system-of-systems analysis and modelling
  • critical regime shifts in infrastructure systems
  • resilience performance metrics

2) Understanding resilience of socio-technical systems

  • organisational resilient behaviour
  • individual resilient behaviour
  • adaptive behaviour of individuals
  • influence of institutional arrangements on resilient behaviour

3) Building resilience of engineered systems

  • system expansion resilience and robustness
  • system reconfiguration for resilience and robustness
  • enhancing the adaptive capacity of systems

4) Building resilience of socio-technical systems

  • building organisational resilience
  • building individual resilience

5) Governance of infrastructure systems for resilience

  • governance processes to build resilience
  • mechanisms to increase attentiveness (cultural memories, stories, etc.)

Call for Tutorial Session Proposals

Senior researchers with broad experience in the field of resilience are invited to submit proposal on a resilience topic. These 30-minute tutorial sessions should aim to present the state and perspectives on emerging and classical subfields of resilience research and engineering.

These proposals of about 600 words should address:

  1. the subfield of resilience research and engineering of the tutorial
  2. the main lines of research in the subfield, including major achievements
  3. illustrative case studies to explain the application of research methods
  4. ‘the big challenges ahead’, including possible pathways to address them
  5. outlook

A special publication ‘2018 Tutorials on Resilience Engineering and Research’ may be compiled upon the completion of the conference



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